Non-technical Training Modules

The following table is a list of our non-technical training modules. We carry an extensive knowledgebase and can provide you with training for most telecom requirements. Please feel free to ask us about any topics not listed here:

Managerial Skills:

Technical Project Management
Culture Awareness in Business
Pre-Sales (RFI/RFP/RFQ)and Vendor Selection Strategies
Marketing in Telecommunications
Operator Network Acceptance Strategies
Network Readiness for New Technologies
Business Performance Reporting with KPIs
Strategic Business Planning
Cost Model Pricing
Asset Management Planning
Understanding and working with Regulatory Authorities

Customer Care:

Retail Sales Techniques
Smart Phone Features and Comparisons
Complaint Resolution

Value Added Services:

Short Message Service(SMS)
Mobile Money
Location Based VAS
IP Multimedia Subsystems (IMS)

Regulatory Authorities:

Number Portability
Complaint Resolution
Mobile Co-location
Frequency Spectrum Management(FSM)
Radio Frequency Interference(RFI)